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Service Galaxy

The Future of Field Service Management

Empowering home service business owners with seamless automation, smart scheduling, and data-driven insights, Service Galaxy is revolutionizing operational efficiency and accelerating business growth.

Partner with AiBridze

About Service Galaxy

Service Galaxy understands the challenges home service business owners face when scaling their operations—namely, manual workflows, inefficient scheduling, and fragmented customer data. That’s why they wanted to build a next-generation platform where businesses could easily automate field services, manage customers, and generate data-driven insights. The client collaborated with AiBridze to create a multi-tenant ecosystem consisting of an Admin Portal and Customer Portal, facilitating seamless management and exponential growth for end-users.

Industry

Field Service Management (FSM) / SaaS

Services

Design, Development and Deployment

The Challenge

The home services industry was struggling with fragmented, manual processes that prevented real business growth. The client, composed of established service business owners, needed a technology partner to engineer a next-generation SaaS platform capable of:

Streamlining Disjointed Operations

Eliminating manual effort in day-to-day workflows, scheduling, and dispatching to enhance efficiency and reduce missed appointments.

Scaling Complex Management

Building a secure, multi-tenant system to efficiently manage employees, customers, events, and bookings across multiple growing client companies.

Providing Data-Driven Oversight

Delivering robust analytics, performance reporting, and ROI tracking to enable owners to make informed, strategic business decisions.

Our Process

Discovery

Defined the project vision, architecture, and strategy to address industrial trade challenges and digital transformation goals.

UX Design

Creating intuitive, user-centric interfaces and high-fidelity prototypes (UI/UX) that bring the core concept to life.

Development

Building the solution with clean, scalable code, focusing on robust architecture and seamless functionality.

Deployment

Launching the final product after rigorous testing, ensuring a smooth rollout and optimal performance from day one.

Our Solution

AiBridze developed a robust, scalable B2B eCommerce ecosystem that empowers MSMEs to digitize industrial trade operations. Built with a modern tech stack and user-focused design, INDUSS E-Com delivers a seamless experience across web and mobile platforms.

Quality Assurance (QA)

Executed QA testing across security, integration and performance to ensure 100% compliance and flawless, instantaneous money transfer delivery.

User Experience Design

We delivered a research-driven design for the Global Wallet, ensuring a secure, intuitive, and compliant user flow for all complex cross-border transactions.

Native Mobile App Development

Engineered high-performance, secure Native iOS and Android apps to handle real-time money transfers and complex integration logic with regional partners.

Backend Architecture

Built the robust Backend system to manage the USD Global Wallet, handle all API integrations, and ensure the platform's reliability and global scalability.

Building the Service Galaxy Ecosystem
Strategy & Objective Mapping

Our team at AiBridze worked with the client to define the critical goal of automating field services and establishing the multi-tenant business management architecture.
Architectural Planning

AiBridze collaborated with the client to define the core concept, including the Angular/Node/MongoDB stack, key FSM features, and the multi-role portal architecture.
Designing

We established the complete application flow through wireframes and prototypes, ensuring simplicity and clarity across the Admin and Customer Web Portals.
Tech Stack Finalization

The team selected the appropriate Angular (Frontend) and Node/MongoDB (Backend) technology to align with high scalability, security, and complex scheduling requirements.
Multi-Role UAT

The QA and development teams executed rigorous user acceptance testing, validating the multi-tenant management, scheduling logic, and payment flows across client companies.
Post-Launch Optimization

Acquiring continuous feedback to drive improvements, our team ensures the platform remains stable, compliant, and high-performing for daily business operations.

Facing operational chaos?
We turn complex ideas into scalable reality.

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